Bht service level agreement (SLA)

This SLA covers the basic concepts of the services and support that BeastieHut odders for customers, particularly using the Data Center Atlassian related apps.

Services

BeastieHut team provides the following services:

• Atlassian Marketplace based Addons installation assistance

• Cloud apps licensing and use

• Data Center apps installation and use

• Data Center app related questions for high HA

• Consulting on the app use

• Apps configuration and best practices

Responsiveness

BHt provides flexible and professional support for all the customers that use our services and apps and not only. The assistance can be also provided for any Atlassian related product or feature that is related to our apps.

Please use the Contacts page for detiled information on the feedback channels

Support

BHt team provides the 5 working days per week, 10 hours a day support for all apps related questions and issues. For Data Center related apps the support is extended to 7 days a week to provide more thorough and flexible support for clients. The contacts for support are indicated on Contacts page. For urgent questions the phone number specified in COntacts section can be used.

IT team

BHt IT team provides help with the applications (add-ons) related questions of technical and general changacter. Th team is composed of highly professional memebers with 5+ years of enterprise and DevOps web services experience

Clients have the right to reach out to Bht IT team in case of technical problem related to apps installation and use.

Data Center

For Data Center related apps we (BeastieHut) provide additional support with high availability related questions and issues

Data Processing

Bht does not store personal data for any further processing. The apps render data and represent to users in original or changed format